Articles

Check what employees do in normal work when leaders are absent. Compare actual choices with the purpose of the change, then investigate constraints before ...

Explain company change by stating the problem, the evidence behind the decision, and what employees must do differently. Distinguish decisions already made...

Track promises made during company change in a visible commitments register. Give each commitment an accountable owner, a clear completion condition, and a...

A post-recovery review rhythm that checks operating behavior and has an explicit route out of crisis mode.

Measure turnaround progress by connecting customer and operating outcomes to the decisions and routines expected to produce them.

Move quickly where delay is costly and the change can be corrected. Slow decisions with difficult-to-reverse consequences until the evidence and implementa...

Bring in an outside adviser when the team lacks a defined capability or a sufficiently independent challenge process. Specify whether you need operating ex...

Ask managers to rehearse real operating decisions before briefing frontline teams. Resolve conflicting priorities and authority gaps in that rehearsal, the...

Map the work dependencies beneath competing loyalties and apply the same evidence standard to everyone. Protect useful historical knowledge while closing p...