What to do when a business partner breaks an important promise
After a partner breaks an important promise, verify the obligation and consequence before expanding further commitments.
The journal
Articles
Essays on judgment, influence, and what happens when the stakes get personal.
How CEOs can manage boards, investors, and key partners
Map what each board member, investor, or partner expects and what they can authorize. Separate operating alignment from formal rights, and route fiduciary,...
How to make board presentations lead to clear decisions
Make a board presentation lead to a clear decision by stating the requested choice, authority, alternatives, and recommendation at the start.
How to bring a new board member into productive discussion
Bring a new director into productive discussion by giving them the same current evidence, unresolved assumptions, and operating constraints the board uses....
What to do when board members start managing your team
Bring examples of conflicting instructions to the chair and agree on an appropriate operating channel. Preserve legitimate oversight while asking qualified...
How to lead when you fear the board may replace you
When your position with the board feels uncertain, separate observable concerns from speculation and prepare a direct performance-and-mandate discussion.
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How to correct a marketing claim that went too far
Inventory where the claim appears, verify its limits, and replace unsupported wording through a coordinated correction plan. Ask qualified counsel how to a...
How to reposition a company without losing loyal customers
Explain the new position alongside the practical consequences for current customers. Confirm continuing commitments and genuine changes before asking peopl...
What to do when the brand promise outruns the experience
When a brand promise outruns the experience, trace the claim through actual delivery and repair the operating gap.