How to tell a credible change story without company spin
Tell a credible change story by explaining the decision, showing the evidence behind it, and naming what the company will do differently. Include costs and...
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Articles
Essays on judgment, influence, and what happens when the stakes get personal.
How to address the status people fear losing in a change
Ask what access and authority the change removes or redistributes before calling resistance a training problem. Explain the new operating arrangement and d...
How to involve respected skeptics in a company change
Involve respected skeptics by asking them to test implementation assumptions and report evidence, without requiring endorsement.
Is your company trying to change too many things at once?
Check change capacity by mapping concurrent initiatives against the same teams’ existing commitments.
Why employees resist change that leaders think is obvious
Before responding to resistance, distinguish concerns about loss from warnings that implementation will fail.
How often should a CEO repeat an important change message?
Repeat a change message when employees need to make a new decision or evidence shows an important misunderstanding. Keep the core facts consistent and upda...
How to collect useful employee feedback during change
Collect useful employee feedback during change by pairing each channel with a decision purpose, a response owner, and a visible follow-through process. Exp...
How to show employees a change is helping their work
Show a change is helping through representative before-and-after work examples and clearly stated limits.
How to tailor a change message across employee groups
Keep the underlying facts consistent while explaining the work consequence for each employee group. Map what each audience must decide, what remains unreso...