How to run a CEO listening tour that changes decisions
A CEO listening tour should change what you believe and what you decide.
The journal
Articles
Essays on judgment, influence, and what happens when the stakes get personal.
Is your turnaround problem strategic or behavioral?
Trace a missed turnaround commitment to its cause before changing strategy or assigning blame.
How to choose early wins that help a turnaround last
Choose an early turnaround win for its customer consequence and what it proves about execution.
How to keep key customers confident during a turnaround
An account-level continuity plan that replaces broad reassurance with verified commitments and accessible decision owners.
How to choose leaders who can carry a company turnaround
A selection method for recovery workstream owners that tests credibility, authority, and usable capacity.
How to lead people when cash pressure drives urgency
Ask finance to establish the cash constraint, then turn it into a weekly priority list with named decision owners. Tell employees what changes in their wor...
Returning as CEO: how to lead a company turnaround
Return as CEO with a current mandate, a short evidence-gathering period, and explicit authority over the recovery decisions.
How returning founders can reset their CEO authority
Confirm your authority with the board, then explain how decisions will reach the organization. Redirect informal requests through the current management st...
What returning CEOs miss about the companies they built
Test a returning CEO’s blind spots by identifying assumptions inherited from the company’s earlier phase and seeking evidence that could overtu...