Category: Decision Psychology

Check whether the description changes the choice before calling reluctance a bias.

Review a failure using the information and options available before the outcome became known. Separate later discoveries from evidence the team could reaso...

Keep a standout result in the record without letting it answer every leadership question.

Decide quickly when waiting has a meaningful cost and the available evidence supports an authorized, proportionate action. Wait when obtainable information...

Assign each recurring decision to an accountable role and specify when consultation or escalation is required. Define triggers around authority, consequenc...

Reopen a settled decision when material evidence, an important assumption, or the consequences of the choice change enough to justify reconsideration. Keep...

Review the decisions that can teach you something, using the evidence available at the time.

A useful metric becomes dangerous when people can improve the indicator while weakening the outcome it is meant to represent.

Write a decision memo that states the choice, separates facts from assumptions, and exposes the recommendation to challenge.

Test a favored decision by defining evidence that would change the recommendation before collecting more support.