When should a CEO mediate conflict or ask for outside help?
Use CEO facilitation for a bounded work disagreement when you can act fairly and the issue falls within your role. Seek qualified independent support when ...
From the journal
Audit the consequences of earlier warnings before asking employees to be more candid.
Contain verified harm and repair the information boundary before deciding who is responsible for a leak.
Use a commitment review to establish what happened and what must change, without deciding the explanation before hearing the evidence.
When executive conflict may involve status, inspect changes in respect, role recognition, and decision authority alongside the substantive dispute.